Billing & Pricing

Billing & pricing overview

Managing your billing with InstantProxies is designed to be clear and straightforward. From your dashboard, you can monitor your active services, track payments, and stay in control of your subscriptions.

Whether you're using datacenter or residential proxies, your billing setup provides full visibility so you can manage your services with confidence and adjust as your requirements change.

Accepted payment options

InstantProxies provides secure and flexible payment methods to ensure a smooth and reliable checkout experience.

You can complete your purchase using the following options:

• PayPal – A convenient option for fast and secure payments without directly sharing your financial details.

• Stripe – Supports major credit and debit cards, offering a seamless and secure payment process.

All transactions are processed through trusted payment gateways to ensure your billing information is protected at all times.

Invoices and payment activity

Your billing records are accessible directly from your dashboard, giving you full visibility into past and current transactions.

Steps to view your transaction history

1. Log in to your InstantProxies dashboard
2. Navigate to Billing > Transaction History
3. Use this section to:
   • Search payments by Service ID
   • View your transaction history and payment methods used
   • Download invoices in PDF format for your records

Upgrades and downgrades

As your proxy usage evolves, you can adjust your plan to better match your current requirements. Whether you need additional resources or want to scale down, InstantProxies allows you to modify your plan while maintaining flexibility and control over your services.

Steps to upgrade or downgrade

1. Submit a request to upgrade or downgrade your package by contacting support
2. Your current service will be canceled
3. A prorated credit will be calculated based on the remaining time
4. A new package will be created based on your selected plan
5. The credit will be applied to the new invoice
6. If the credit does not cover the full amount, pay the remaining balance to activate the service
7. Once activated, you will receive updated control panel access and a new set of proxies

Before proceeding with any changes, it’s recommended to review your current plan details to ensure a smooth transition and the best fit for your needs.

Cancellations and refunds

Steps to cancel a plan

1. Log in to your InstantProxies dashboard
2. Navigate to Billing > Active Subscriptions
3. Select the plan you want to cancel
4. Click the Cancel button
   
5. Confirm by selecting “Yes, cancel subscription”

Once canceled, your service will remain active until the end of your current billing period.

Refund policy

InstantProxies offers refunds under specific conditions where service expectations are not met.

A refund may be requested if any of the following applies:

• The proxies do not work for your stated use case within the first 7 days of purchase, and we are unable to provide a suitable replacement after being given the opportunity
• The network uptime falls below 99% within a 30-day period
• A support request submitted through your dashboard under Support Center does not receive a response within 24 hours

If any of these conditions are met, you may request a refund for your most recent payment through your dashboard under Support Center.

⚡ For assistance with cancellations or refund requests, the InstantProxies support team is available to provide guidance and ensure the process is handled smoothly.