Frequently Asked Questions
Can I use your proxies for emailing?
You can use our proxies for webmail and there are no specific mailing limits. However, SMTP is blocked with our proxies.
Can't find your purpose on the availability checker tool?
Fill out our custom proxies order form and our team will get in touch within 24 hours.
What information is your browser sharing with websites?
Load a proxy on a browser and use our Browser Privacy Test tool to see the full list of headers sent. Check here.
Do you have money-back guarantee?
Yes, we have 7 days money-back guarantee.
How often do you refresh proxies?
You can request new proxies once a month when renewal is paid. No automatic request. Please contact us.
Is it possible to get a username and password, instead of IP address authorization? I have a dynamic IP and this may not work for me.
Our proxies work through IP authentication. The username and password option is not available. Maximum allowed IPs are 10 and you can update this anytime at your control panel.
What is your connection limit?
There are no specific restrictions on how many simultaneous connections you can use. Though in practice, running a lot of threads can cause a natural degradation in performance. We suggest experimenting with the actual number of threads and find what works best for you.
What is your upgrade policy?
Upgrading your plan grants you a partial refund for the unused days. Keeps your next billing date the same, and allows you to retain your existing proxies. But if you’d prefer fresh proxies for your upgraded plan, simply contact us and send an upgrade request.