Support overview
The InstantProxies support team is here to help you resolve issues, answer questions, and ensure your proxies are running smoothly. Whether you need assistance with setup, connectivity, or account-related concerns, support is available to guide you through the process.
Our goal is to provide clear, efficient solutions so you can get back to using your proxies with minimal disruption.
Contact support
If you need assistance, you can reach the InstantProxies support team through your dashboard using either support tickets or live chat.
Steps to contact support
- Log in to your InstantProxies dashboard
- Navigate to the Support Center
- Choose your preferred method:
- Submit a support ticket for detailed issues
- Start a live chat for quick assistance
- Provide details about your issue
- Submit your request or begin chatting with a support agent
Once submitted, your request will be reviewed and handled by the support team.
What to include in your request
Providing accurate details helps speed up resolution and reduces back-and-forth communication.
When submitting a request, include:
- A clear description of the issue
- Proxy details (IP, port, or plan type if applicable)
- Any error messages or logs
- The tool, software, or browser you are using
The more specific your request, the faster the issue can be diagnosed and resolved.
Response times
Support is available Monday through Friday, from 7:00 AM to 5:00 PM (US Pacific Time), excluding U.S. holidays.
Most inquiries are handled promptly, often within a few hours. For more complex cases, resolution may take up to 24 hours.
Response times can vary depending on:
- The complexity of the issue
- The level of detail provided in your request
- Current support volume
To receive faster assistance, make sure your request includes complete and accurate information.
⚡ Our support team is committed to delivering fast, reliable assistance to keep your InstantProxies services performing at their best. Whether you're troubleshooting an issue or need guidance, we’re here to help you move forward quickly and with confidence.