Frequently Asked Questions

  1. Can I use your proxies for emailing?

You can use our proxies for webmail and there are no specific mailing limits. However, SMTP is blocked with our proxies.


  1.  Can't find your purpose on the availability checker tool?

Request for a custom quote at


  1.  Do you have money-back guarantee?

Yes, we have 7 days money-back guarantee.


  1.  Do you provide test proxies?

You can test the proxies for your purpose before purchasing them through the Availability Checker tool,


  1.  Forgot your control panel login details?

You can find it at your client area


  1.  Forgot your client area login details?

Ask for assistance and please contact support.


  1.  How do I request for cancellation?

For cancellation requests, please contact support and indicate your account details and reason for cancellation. 


  1.  How often do you refresh proxies?

You can request new proxies once a month when renewal is paid. No automatic request. Please contact support


  1. Is it possible to get a username and password, instead of IP authorization? I have a dynamic IP and this may not work for me.

Our proxies work through IP authentication. The username/password option is not available. Maximum allowed IPs are 10 and you can update this anytime at your control panel.


  1.  My account was suspended, but I paid my invoice.

Your account could be suspended due to late payment. Please contact support for reactivation and adjustment of your next due date.


  1.  What are your available locations? Can I choose a specific location?

List of available locations worldwide:

Amsterdam, Netherlands
Bali, India
Beijing, China
Bengal, India
Berlin, Germany
Bucharest, Romania
Estonia, Europe
Johannesburg, South Africa
London, United Kingdom
New Delhi, India
Ontario, Canada
Poland, Europe
Quebec, Canada
Queretaro, Mexico
Sweden, Europe
Sydney, Australia
Tokyo, Japan
Zurich, Switzerland

United States:
Phoenix, AZ
Fresno, CA
Los Angeles, CA
Pasadena, CA
San Jose, CA
Santa Clara, CA
Denver, CO
Washington, DC
Miami, FL
Atlanta, GA
Chicago, IL
Lombard, IL
Mount Prospect, IL
New Orleans, LA
Henderson, NV
Las Vegas, NV
Edison, NJ
Jersey City, NJ
Paulsboro, NJ
Albuquerque, NM
Santa Fe, NM
Brockport, NY
Buffalo, NY
Crugers, NY
Rochester, NY
New York, NY
Rochester, NY
Yonkers, NY
Cincinnati, OH
Columbus, OH
Portland, OR
Providence, RI
Austin, TX
Dallas, TX
Houston, TX
Herndon, VA
Ashburn, VA
Bellevue, WA
Kirkland, WA
Seattle, WA
Tukwila, WA
Federal Way, WA

Should you need a specific location please contact support.

  1.  What information is your browser sharing with websites?

Load a proxy on a browser and use our Browser Privacy Test tool to see the full list of headers sent


  1.  What is your connection limit?

There are no specific restrictions on how many simultaneous connections you can use. Though in practice, running a lot of threads can cause a natural degradation in performance. We suggest experimenting with the actual number of threads and find what works best for you. 


  1.  What is your upgrade policy?

For an upgrade, a prorated refund will be issued for the unused days.
You will be charged for the remainder of the cycle on the new package.
No changes on the next due date. You can upgrade at any time.
Existing proxies can be retained. But if you like to get all fresh proxies, please contact support.


  1.  What payments do you accept?

We accept Stripe, Paypal and Bitcoin payments.


  1.  When will I get my proxies?

Upon completion of payment, you will receive an email with your account details instantly. 


  1.  Where can I check and view my proxies?

You can view your proxies at the control panel,


  1.  Where can I check the network status?

You can view our network status at


  1. Where can I view my billing and account information?

You can view your billing and account information at the client area,


  1.  Why choose Instant Proxies?

We offer private and quality HTTP/HTTPs proxies at competitive prices along with a dynamic interface and quality responsive support that others do not have. After payment, you get your proxies in an Instant!

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