How to troubleshoot proxy connectivity issues

Many different things can cause HTTP proxies to fail to work: client configuration, server configuration, firewalls, routers, network issues, etc. Please follow these steps to troubleshoot the issue.

1. Ensure your current IP is authorized:
     How to authorize your IP

2. Test going to manually in a browser:
     How to use proxies in Internet Explorer
     How to use proxies in Firefox
     How to use proxies in Chrome

3. Test different URLs to determine if the issue only occurs on a specific website.

4. Test from another computer on a different network if possible (ensure that computer's IP is authorized too).

5. Test with an alternate proxy port: ports 80, 3128, and 8800 are supported.

If the steps fail to resolve the issue, please submit a ticket noting:
1. The proxy IP and port
2. Which websites you experience issues on (and whether other websites work fine)
3. Whether the error occurs 100% of the time or only occasionally
4. A screenshot of the error you see.
Many different issues can cause a proxy to fail to work, so these details are critical for us to help identify any problems you experience.
  • 302 Users Found This Useful
Was this answer helpful?

Related Articles

How to order proxies from

1. Go to, select your proxies/purpose, and click Test Now 2. Click Start...

How to use the Control Panel

1. Don't know your admin panel login? Find it in the client area2. Sign into the admin panel at...

How to use proxies in Internet Explorer

1. Open Internet Explorer and click Tools > Internet Options 2. Under the Connection tab,...

How to use proxies in the Chrome Browser

1. Open Chrome and navigate to chrome://chrome/settings (or select Tools > Settings) 2....

How to use proxies in the Firefox Browser

1. Open Firefox and select Tools > Options 2. Under the Advanced > Network, click...

Powered by WHMCompleteSolution